Frequently asked questions

We are a Kathmandu-based company that markets nutraceutical and pharmaceutical products to pharmacies and healthcare professionals across Nepal. You can see the current range on our products page.

No. We are a marketing company, not a factory. We work with certified manufacturing partners, review each product before it joins our range, and keep its documentation ready for pharmacists and professionals who ask for it.

Our products reach customers through pharmacies and healthcare professionals. If you cannot find a product at your usual pharmacy, contact us and ask where it is stocked near you.

Send us a message through the contact page, on WhatsApp or by phone, with your pharmacy name and location. Our partners get product training, point-of-sale materials and a direct line to our team.

Our range is made up of dietary and nutraceutical supplements. They are not intended to diagnose, treat, cure or prevent any disease, and they are not a replacement for medicine your doctor has prescribed.

The full composition is printed on every pack. Your pharmacist can go through it with you, and you can also ask us directly about any product.

A licensed pharmacy has a registration from the Department of Drug Administration (DDA) and should display it. It must be run under a person registered with the Nepal Pharmacy Council. The DDA also has a public pharmacy search on its online system, DAMS.

Check the pack for clear printing, a batch number, manufacturing and expiry dates, the manufacturer name and the MRP. Compare it with packs you have bought before, and buy from a licensed pharmacy. Our guide on spotting fake or substandard medicine goes through each check.

Be careful. The DDA has repeatedly warned against buying medicine through social media pages and apps that are not backed by a licensed pharmacy. If you order online, make sure the seller is a registered pharmacy you can identify, and never buy prescription medicine without a prescription.

Nepal groups medicines into Ka, Kha and Ga under the Drugs Act. Group Ka (narcotic and controlled medicines) and Group Kha (such as antibiotics and hormones) need a doctor's prescription. Group Ga covers over-the-counter medicines such as common pain relievers, antihistamines and vitamins.

Only over-the-counter (Group Ga) medicines. A pharmacist can recommend these for minor problems and explain how to use them, but should not sell antibiotics or other prescription medicines without a prescription. More in what to ask your pharmacist.

A properly registered generic contains the same active ingredient at the same strength and is meant to work the same way. In Nepal most medicines are branded generics made by several companies. Compare the ingredient and strength, not the brand name. See generic or brand-name medicine.

Not automatically. A study of DDA recall notices from 2010 to 2020 found domestic and imported medicines were recalled at similar rates. Registration with the DDA, a good manufacturer track record and a trusted pharmacy matter more than the country on the box.

No. The maximum retail price (MRP) is printed on the pack and a pharmacy should not charge more than that. If you are asked to pay more, ask why and keep the receipt.

A nutraceutical is a supplement made in a medicine-like form, such as a tablet, capsule or softgel, that provides nutrients or other compounds to support normal health. It is not a medicine and is not meant to treat disease. Read the difference between a supplement and a medicine.

Yes. Supplements have to be registered before they are imported or sold, with the Department of Food Technology and Quality Control or the Department of Drug Administration depending on the product. The DDA has told pharmacies to stop selling unregistered supplements.

Usually, but some combinations need care. Calcium and iron can reduce absorption of thyroid medicine and some antibiotics, and some herbal products interact with blood thinners and other medicines. Tell your doctor and pharmacist everything you take. Details in supplements with prescription medicine.

Many healthy people need none. Common gaps in Nepal include iron (especially for women and young children), vitamin D, zinc and, for some groups, vitamin B12 and calcium. A blood test is the only way to know. See which vitamins you actually need.

Not necessarily. Check what the product contains, at what amount, and whether it is registered. A higher price can reflect marketing or packaging rather than better contents.

It depends on the reason. A supplement for a known deficiency is normally taken daily for a set period, as advised. Supplements do not work like a painkiller, so taking them only on bad days rarely helps. Ask your doctor or pharmacist how long you should take a specific product.

Keep medicine in its original pack, in a cool, dry cupboard away from the bathroom and kitchen. Leave the silica gel sachet in bottles and close them straight away. See storing medicines through the monsoon.

It is best not to. Many tablets lose strength slowly after expiry, but you cannot know how much, especially after hot or humid storage. Never use expired antibiotics, liquids, eye drops, insulin or medicine for a serious condition. More in expired medicine.

Ask your pharmacy whether it takes back old medicine. If not, keep tablets in their strips, mix loose ones with used tea leaves or soil in a sealed bag, remove personal details from labels and put the bag in household waste. Do not flush medicine down the toilet or pour it into a drain.

Contact your doctor or pharmacist and describe what you noticed. Seek urgent care for swelling of the face or throat, difficulty breathing, a severe rash or fainting. Keep the pack so the product and batch can be identified.